Jetstar Airways

Jetstar Airways

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Jetstar Ratings and Reviews

Club Jetstar - Warning

Club Jetstar will automatically recharge your credit card, in this case, not once but twice. Even after sending you an email the day before title "We are sad to see you go" and without clicking on the "Rejoin" option.

Try to fill out the complaints form to query the charges, twice, on their web site only to get error message; "We’re sorry that you weren’t able to submit your enquiry/feedback right now but there has been an error and your submission was unsuccessful." 

You would think a company such as Jetstar would have their web site fully operational or is it a method to deter complaints.

Log into the Club Jetstar account and no option to cancel automatic renewals, and a message "Your Club Jetstar Australia has been deactivated. You will no longer be charged for this service". 

Great, they charged the membership fee twice to the credit card and tell me that "Your Club Jetstar Australia has been deactivated. You will no longer be charged for this service".  However they charged twice for non existent service / membership.

Editor reviews

1 reviews

Overall rating 
 
4.5
Air Fare Value 
 
5.0  (1)
Flight Booking 
 
4.5  (1)
Check In 
 
4.0  (1)
Flight Departure - On time 
 
4.5  (1)
Inflight - Food 
 
4.0  (1)
Inflight - Entertainment 
 
3.0  (1)
Inflight - Comfort and Seating 
 
4.0  (1)
Cabin Crew 
 
5.0  (1)
Flight Arrival - On time 
 
5.0  (1)
Disembarkation 
 
5.0  (1)
Luggage Collection 
 
5.0  (1)
Airline Website - Flight Searching 
 
4.5  (1)
Discounted air fare / promotions 
 
5.0  (1)
Airline Website - Hotels 
 
N/A  (0)
Airline Website - Car Rental 
 
N/A  (0)
Airline Website - Travel Insurance 
 
N/A  (0)
Recommendation Rating 
 
4.5  (1)
Overall rating 
 
4.5
Air Fare Value 
 
5.0
Flight Booking 
 
4.5
Check In 
 
4.0
Flight Departure - On time 
 
4.5
Inflight - Food 
 
4.0
Inflight - Entertainment 
 
3.0
Inflight - Comfort and Seating 
 
4.0
Cabin Crew 
 
5.0
Flight Arrival - On time 
 
5.0
Disembarkation 
 
5.0
Luggage Collection 
 
5.0
Airline Website - Flight Searching 
 
4.5
Discounted air fare / promotions 
 
5.0
Airline Website - Hotels 
 
N/A
Airline Website - Car Rental 
 
N/A
Airline Website - Travel Insurance 
 
N/A
Recommendation Rating 
 
4.5

Jetstar Editors Rating

After reading so many negative reviews and ratings about Jetstar (as a family) we book separate flights Perth to Adelaide return for a total of 3 flights. No issues with the flights or any part from  booking the flights to arrival at our destination. Cabin crew were fantastic. Air fare value was excellent. We departed and arrived on time enjoying a very smooth flight. Being over 6' tall we had no problems with leg room even though was a little cramped.

Two things we always do when travelling is
1/. Take travel insurance usually with 1Cover Travel Insurance‎ which includes hire car excess
2/. Check the airlines web site for cancellations or other issues.

Pros & Cons

Pros
Air fare value, on time departure and arrival,
Cons
Walk to plane at Perth Airport, check in was a little slow

About Me

Location
Perth
Age Group
46 - 59

Flight Details

Departure
Perth
Arrival Destination
Adelaide
Flight Number
JQ975
Flight was for
Leisure/Holiday
Date of flight
January 25, 2016
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Air Fare Value
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Flight Booking
On-line, by phone or other methods
Check In
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Flight Departure - On time
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Inflight - Food
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Inflight - Entertainment
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Inflight - Comfort and Seating
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Cabin Crew
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Flight Arrival - On time
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Disembarkation
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Luggage Collection
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Airline Website - Flight Searching
Easy to search and find flights?
Discounted air fare / promotions
Airline Website - Hotels
Booking, value and quality if used
Airline Website - Car Rental
Booking, value and quality if used
Airline Website - Travel Insurance
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Recommendation Rating
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About Me
Flight Details
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